2567
ประเภทธุรกิจ : อาหาร-เครื่องดื่ม
ตำแหน่งงาน : Operation manager
ระยะเวลา :
กรกฎาคม 2567 ถึง มิถุนายน 2568
รายละเอียดงาน :
• Drive and develop work plans for the Operations Department and organizational support units such as Training, setting short-term, mid-term, and long-term goals and plans.
• Manage and drive sales performance, creating strategies to increase sales for the branches under supervision through various channels, including in-store, delivery, corporate accounts, or catering services. Set branch sales targets, monitor, and evaluate daily, weekly, and monthly sales performance.
• Responsible for the operational work plan, development plan, and budgeting for the Operations Department and support units such as HR, Purchasing, and IT Support, aligning them with organizational goals. Prepare revenue and expense forecasts for short, mid, and long-term periods.
• Manage personnel in the Operations Department and support units (HR, Purchasing, IT Support) by planning workforce requirements, recruiting adequate teams, assigning clear responsibilities, and developing employees to enhance their potential. Ensure the company's branches and franchise branches achieve set sales targets efficiently.
• Train team members to understand and perform all tasks according to standards. Report incidents, branch issues, and resolutions, along with progress and errors, to management regularly.
• Oversee and manage overall sales, costs, and inventory for each branch. Monitor branch sales to ensure sales targets are consistently met.
• Supervise district managers to ensure aligned operations, inspect and resolve errors or discrepancies in branch sales as necessary.
• Control customer service systems, resolve customer issues, and train branch employees to meet set standards. Visit branches for on-site duties as required or as assigned.
• Plan, execute, and monitor operational strategies in branches to meet goals. Identify obstacles, propose solutions for improvement, and prepare reports with analysis and proposals for executive approval.
• Organize teams in each unit appropriately, delegate tasks, define roles, and develop a suitable corporate structure.
• Supervise the work of HR, Purchasing, and IT Support units to ensure effective support for the Operations team. Ensure all employees comply with company policies, regulations, and procedures correctly and effectively. • Manage team members and allocate personnel for each branch, including visiting and inspecting branch operations.
• Oversee the procurement of goods, materials, equipment, and raw materials used in branches. Assist in sourcing suitable suppliers and products for branch operations.
• Provide support and assistance to help the organization achieve its goals, make decisions, give directives, and delegate tasks to subordinates.
• Coordinate to ensure all units under supervision collaborate effectively and align towards the same goal with maximum efficiency and productivity.
• Perform other tasks as assigned by the company's executive board.