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Job Requirment

  • Position:

    Associate

    Occupation:

    Others

    Sub Occupation:

    Others

Job Location

Bangkok (Khlong Sam Wa)

Bangkok (Khan Na Yao)

Bangkok (Min Buri)

Latest Salary

30,000 - 200,001 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Education

2015 - Phranakhon Rajabhat University

Faculty:Management
Major:Tourism
GPA 2.18 - Bachelor's Degree

Experience/ Internship

September 2016 to July 2024  (7 Year 10 Month)
  • Last Position:
  • Associate, Chat Supervisor, Operations

Job Description

  • - Delivered efficient customer support through chat admin role
  • - Managed and led a team of 5-10 members to meet performance targets
  • - Enhanced workflow and customer experience using CRM tools (Zendesk & Salesforce)
  • - Conducted quality assurance (QA) evaluations to maintain high service standards
  • - Collaborated cross-functionally to improve processes and customer satisfaction
  • - Investigated and flagged suspicious transactions to prevent fraud

Hard Skill

  •  - Fraud Detection & Prevention / Skillfull
  •  - Quality Assurance (QA) / Experienced
  •  - Problem-Solving & Communication / Experienced
  •  - E-commerce Operations / Experienced
  •  - AI Chatbot & Escalation Workflow Design / Beginner
  •  - Prompt Engineering (ChatGPT, Claude, Gemini) / Beginner
  •  - CRM Tools (Zendesk, Salesforce) / Skillfull
  •  - Team Management / Skillfull

Soft Skill

  •  - Time Management skills
  •  - People Management skills
  •  - Collaboration
  •  - Leadership
  •  - Creativity
  •  - Life-Long Learning
  •  - Attention to Details
  •  - Teamwork
  •  - Culture Awareness
  •  - Adaptability

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Medium
  • Medium
  • Medium
  • Medium

Typing Skills

  • Thai : 45 words / min
  • English : 30 words / min
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