Job Description

• Provided professional customer support via phone, addressing inquiries and resolving service-related issues. - Assisted customers with product information, service plans, and promotions. - Resolved customer concerns efficiently while maintaining high customer satisfaction. - Recorded customer interactions accurately in the company system. - Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment.

Job Description

• Service Excellence: Supervised daily operations to ensure the highest standards of customer service and guest satisfaction within the branch. - Team Leadership: Led and mentored a team of service staff, fostering a positive work environment and ensuring all team members adhered to company protocols. - Conflict Resolution: Effectively managed and resolved complex customer complaints and on-site issues, turning negative experiences into positive outcomes. - Operational Coordination: Acted as a key liaison between the branch and head office, ensuring seamless communication and successful implementation of company policies. - Efficient Resource Management: Managed staff scheduling and resource allocation to optimize service efficiency, especially during peak hours and high-traffic periods. - Reporting & Analysis: Monitored branch performance and prepared regular reports for management, identifying areas for service improvement.

Job Description

• Liaised with Airline Partners: Served as a focal point between airport authorities and various airlines to facilitate ground service requirements and ensure seamless operations. - Monitored Passenger & Ramp Safety: Supervised terminal areas and aircraft parking stands to ensure compliance with aviation safety standards and operational protocols. - Enhanced Crisis Management Support: Assisted the operations team in handling flight delays and irregular operations, prioritizing passenger comfort and efficient problem-solving.