Preview Resume

2568

ประเภทธุรกิจ : โรงแรม / รีสอร์ท / สปา / สนามกอล์ฟ

ตำแหน่งงาน : Front Office Receptionist

ระยะเวลา :  พฤศจิกายน 2568 ถึง กุมภาพันธ์ 2569

รายละเอียดงาน :

Front Office Receptionist Intern

1.Guest Services
- Delivered professional front office services, including guest check-in, check-out, and personalized assistance throughout the guest stay.
- Explained hotel policies, room information, breakfast services, and check-in procedures clearly to guests.
- Assisted with resolving guest concerns while maintaining a high standard of customer service.

2.Reservations & Administration
- Managed reservations, walk-in bookings, room assignments, and guest profiles using the ACES Property Management System (PMS).
- Handled telephone inquiries, transportation bookings, reservation documentation, and other administrative tasks.

3.Communication & Coordination
- Communicated daily with international guests, who accounted for approximately 90% of hotel customers, using English for passport verification, reservation confirmation, and customer assistance.
- Coordinated effectively with housekeeping, bell service, maintenance, and back-office teams to ensure smooth hotel operations and prompt resolution of guest requests.

4.Work Environment
- Worked rotating shifts, including morning, afternoon, evening, and overnight shifts, demonstrating flexibility, adaptability, and responsibility.