Job Description

• 1. Responding to Chats and Comments: Address customer inquiries across all channels, providing information about products, details, promotions, and various usage instructions.
• 2. Handling Issues and Complaints: Manage customers with product issues, incorrect shipments, or delays, and follow up with logistics to ensure product pickup at the store.
• 3. Coordinating Packing and Shipping: Send order information to the packing team, pack products, and inform customers of tracking numbers through chat or the platform's system.
• 4. Updating Product Inventory in the Online System: Ensure no stock discrepancies occur (customers order but there are no products available for shipment).
• 5. Managing Flash Sale Discount System: Monitor stock levels to prevent shortages, check orders, and coordinate packing and shipping of parcels.
• 6. Purchasing and Controlling Office Supplies: Check and order stationery, drinking water, tissues, cleaning supplies, as well as coffee/snacks for employees and visitors.
• 7. Receiving, Sending, and Sorting Documents: Manage incoming mail, parcels, invoices, bills, and various documents, forwarding them to the relevant departments.
• 8. Document Preparation and Storage: Create and maintain contracts and establish a filing system (both physical and digital) that is secure and easily searchable.
• 9. Managing Petty Cash: Oversee and disburse petty cash for minor office expenses, collecting receipts to submit to the accounting department.
• 10. Preparing and Verifying Purchase Orders (PO) for product delivery to various stores.
• 11. Monitoring Product Production Status from Factories to prevent delays.
• 12. Organizing Data and Coordinating Shipping Documents/Invoices with the Accounting and Finance Departments.
• 13. Setting Up Sales Booths Within the Store.

Job Description

• 1. Gather and verify data regarding employee attendance, absences, leaves, and tardiness from the system.
• 2. Calculate overtime (OT) and commission, and prepare a summary report of the net salary to be disbursed for management approval.
• 3. Prepare and submit the SSO Form 1-10 punctually every month, including notifications for new hires and employees who have resigned.
• 4. Issue tax withholding certificates (Form 50 Tawi) at the end of the year.
• 5. Record information for new employees and update the database when there are salary adjustments, position changes, or branch transfers.

Job Description

• 1. Manage inventory control, order products, receive goods, conduct stock counts, and systematically address discrepancies.
• 2. Drive sales performance on a periodic basis, analyze product turnover rates, and propose sales stimulation plans.
• 3. Supervise the operations of staff within the branch.
• 4. Organize products according to the planogram, maintain service standards, and uphold the branch's image.
• 5. Handle customer complaints, resolve on-site issues, and follow up on outcomes.
• 6. Inspect product quality, monitor expiration dates, and ensure cleanliness and hygiene both inside and outside the branch.