รายละเอียดงาน

• Deliver outstanding service to guests and partners via phone, email, and chat - Handle a high volume of inquiries and deliver accurate, timely resolutions - Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other queries) in accordance with Agoda policies and procedures fairly and consistently - Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)

รายละเอียดงาน

• Provided one-on-one and group tutoring to students, ranging from elementary school students to working adults. - Adapted teaching style to meet individual needs, ensuring a supportive and positive learning experience. - Designed creative teaching methods and strategies to keep the students engaged and motivated. - Helped students open up about their problems and fears related to English, in order to provide them with learning methods that are suitable for them, aiming to reach their fullest academic potential.

รายละเอียดงาน

• Monitored individual progress and tracked each students development, - Maintained open communication with parents, providing regular updates on student progress and addressing any concerns to ensure a collaborative approach to learning. - Identified each students strengths and areas for improvement, guiding them to achieve their full academic and personal potential. - Inspired students to complete tasks and helped younger learners build self-confidence by encouraging them to read aloud and actively participate in class activities.

รายละเอียดงาน

• Worked as a team to plan activities and publicize camp schedule for participants (e.g. ice breaking activities, entertainment session and informational session for preparing participants for their exchange program) - Coordinated between teams throughout the preparation process and during the camp - Led over 20 staffs for 2 months and interacting with various people from different backgrounds - Resolved tensions when a misunderstanding and miscommunication happened - Quick reaction to the occurred problems (e.g. encountered with bully in the camp)