รายละเอียดงาน

• Developed and delivered learning programs through needs assessment, proficiency assessment, interactive training, and progress tracking to support employee development
• Conducted training needs analysis with the Customer Support team to identify the communication skills, then designed and delivered practical training around real customer-service situations
• Coordinated external learning programs with training providers, using participant feedback to improve future programs
• Designed and delivered practical training on Effective Communication and simple AI applications
• Created learning content and engagement activities for the company's internal communication platform
• Served as an AI Champion to explore practical AI use cases and help employees adopt AI through training and coaching
• Provided English–Thai translation and interpretation for documents and communications with English-speaking stakeholders
• Supported HR initiatives, assisting in administrative tasks, event coordination, and workplace environment activities

รายละเอียดงาน

• Managed coach recruitment, onboarding, performance evaluation, and development to maintain service quality
• Improved recruitment and workforce planning processes through demand forecasting and data analysis
• Supervised and coached team members, performance feedback, and support in resolving operational and people-related issues
• Conducted training needs analysis with corporate clients to identify English competency gaps and recommend learning solutions
• Led special B2B projects by gathering requirements, aligning stakeholders, and delivering learning solutions
• Partnered with HR stakeholders to translate business requirements into practical learning programs and customized training solutions
• Collaborated with cross-functional teams including sales, customer support, curriculum development, and operations to improve service delivery and customer satisfaction

รายละเอียดงาน

• Taught communicative English to young and adult learners
• Developed teaching methods and learning slolutions around student learning preferences
• Invented teaching materials and practice activities to optimize student learning