รายละเอียดงาน

• Customer Service (CS) Job File Management (ERP): Responsible for opening and closing job files in the FWD System (ERP), ensuring all operational data and milestones are accurately recorded throughout the shipment cycle. Financial Documentation: Processed freight/transport costs, issued billing invoices, and prepared job closing sets for Accounting. Transport Booking: Issued truck work orders and instructed drivers on pickup/delivery to ensure timely inland ransportation.
• Shipping D/O & Customs Support: Coordinated with shipping lines to prepare D/O exchange letters via online and physical counters. Regulatory Compliance (TISI): Managed import permit applications through the TISI portal for regulated products. Customs Entry: Customs Entry: Regularly audited draft customs entries for accuracy; gained hands-on experience drafting entries via the TIFFA System on an occasional basis. Clearance Operations: Prepared container release documents and handled clearing entries, including Withholding Tax documentation.
• Accounting support Billing & Batching: Assisted in billing processes and performed batch postings into the accounting system to ensure accurate financial records. Tax Documentation: Issued official Receipts and Tax Invoices for customer payments, ensuring compliance with tax regulations.

รายละเอียดงาน

• Deliver exceptional customer service by actively engaging with customers to understand their needs and preferences.
• Assist customers in selecting the right sports equipment and apparel by providing tailored recommendations based on their activities and skill levels.
• Ensure a positive shopping experience by answering questions, addressing concerns, and guiding customers through the purchasing process.
• Stay informed about the latest products and trends in sports gear to offer knowledgeable advice and enhance customer satisfaction.

รายละเอียดงาน

• Engaged with customers to understand their specific needs and preferences, providing tailored product recommendations that best suited their requirements.
• Actively listened to customer feedback and concerns, addressing any issues promptly to ensure a positive experience.
• Followed up with customers after purchases to confirm satisfaction and gather insights for continuous improvement in service and product offerings.
• Collaborated with the sales team to share customer insights, helping to enhance product development and marketing strategies based on real-world feedback.
• Maintained a friendly and approachable demeanor, fostering a welcoming environment that encouraged open communication and repeat business.

รายละเอียดงาน

• Process customer payments efficiently at the counter, ensuring accuracy and security in all transactions.
• Deliver excellent service by assisting customers with their needs, answering questions, and providing information about products or services.
• Maintain a friendly and welcoming atmosphere, making sure each customer feels valued and appreciated during their visit.
• Follow up with customers after their transactions to ensure their satisfaction and address any concerns they may have.