รายละเอียดงาน

• 1. Provide personalized care and professional service to VIP guests from arrival to departure, ensuring room readiness, amenities, and guest preferences meet hotel standards.
• 2. Coordinate with Front Office, Housekeeping, Food & Beverage, and Engineering to ensure smooth operations and handle guest concerns professionally.
• 3. Collect guest feedback, anticipate guest needs, resolve problems efficiently, and build strong relationships to enhance guest satisfaction and loyalty.

รายละเอียดงาน

• 1. Daily Operations Management: Supervise team performance, assign tasks, and manage daily operations to ensure efficiency and compliance with company standards.
• 2. Quality Control & Service Excellence: Maintain high service quality and customer satisfaction while resolving issues professionally.
• 3. Coordination & Communication: Communicate company policies and objectives clearly and coordinate effectively between management and staff.
• 4. Team Development & Leadership: Train, coach, and motivate team members to promote teamwork and productivity.
• 5. Accountability & Integrity: Demonstrate honesty, responsibility, and ownership of individual and team performance.
• 6. Problem-Solving & Decision-Making: Make effective decisions under pressure and recommend improvements to enhance operational efficiency.

รายละเอียดงาน

• - Ticket Sales & Issuance: Sell and issue tickets accurately, ensuring all ticket details are correct.
• - Customer Service: Provide information on ticket prices, promotions, packages, and terms and conditions.
• - Financial Handling: Process payments, issue receipts, manage cash, and maintain accurate daily sales records.
• - Ticket Control & Verification: Monitor ticket inventory and prevent errors, misuse, or loss.
• - Department Coordination: Coordinate with front desk and operations teams to ensure smooth service and report issues to supervisors.
• - Accountability & Integrity: Handle all ticketing transactions responsibly, honestly, and accurately.