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Expected Salary 25,000 - 28,000
Military Status - Exempted
1.
Job Categories : Sales
Job Sub Categories : PC
Job Position : Product Training
2.
Job Categories : Sales
Job Sub Categories : Sales
Job Position : Sales Area
3.
Job Categories : Sales
Job Sub Categories : Sales
Job Position : Store Manager
Interested business type : Retail, Department Store, Services
Job Location : Bangkok (All)
Job Type : Full time
Availability : Immediate
Working Bangkok : Yes
Work Upcountry : Yes
Graduation year : 2004
Certificate : Bachelor's Degree
Faculty : Communication Arts
Major : Public Relations
GPA : 2.39
Business Type : Computer/ IT
Last Position : Senior Product Trainer
Period : August 2025 to Present
Job Description :
- Develop and implement comprehensive training programs focused on enhancing sales techniques and customer service skills for PC staff.
- Conduct workshops and hands-on sessions to ensure staff understand product features and benefits, boosting their confidence in customer interactions.
- Monitor and evaluate the effectiveness of training, gathering feedback to continuously improve the programs and address any gaps in knowledge.
- Collaborate with team leaders to identify specific training needs and tailor content to meet the evolving demands of the sales and service environment.
Business Type : Retail
Last Position : Training Officer / Product Specialist
Period : October 2024 to March 2025
Job Description :
(Brand Owner) Training programs in sales and service for PC staff, Store Managers, and Area Managers nationwide, both in Classroom and Online formats throughout the year, covering both Department and Mono Store sectors.
Developed Store Training tailored to brand branches to assess employees' knowledge and understanding of their job performance.
Conducted training on the use of operational tools, inventory management, and handling various types of customers.
Provided training on arranging and decorating storefronts to enhance visual appeal according to Visual Merchandising principles.
Performed fieldwork to monitor employee performance post-training.
Conducted Store Audit Checklists to evaluate the performance of retail staff.
Supported the Sales Area Manager in driving sales and assisted with other operational team tasks.
Collected data and statistics both before and after training and monitored training outcomes.
Administered pre-training and post-training assessments.
Prepared annual budget and travel plans.
Developed training curriculum for employee training sessions.
Business Type : Retail
Last Position : Sport Training Officer Multibrand All Country.
Period : February 2020 to June 2024
Job Description :
(Partner with Adidas,New Balance, Foot Locker) Training programs on sales and service for PC staff, Store Managers, and Area Managers nationwide, both in Classroom and Online formats throughout the year, covering both Department Zone and Plaza Zone employees.
Developing Store Training at brand branches to assess employees' knowledge and understanding of their job duties.
Training on the use of operational tools, inventory management, and handling various types of customers.
Training on arranging and decorating storefronts to be prominent and aesthetically pleasing according to Visual Merchandising principles.
Conducting fieldwork to monitor employee performance post-training.
Creating an Audit Store Checklist to evaluate the performance of front-line staff.
Supporting the Sales Area Manager in driving sales and assisting with other operational tasks.
Collecting data and statistics both before and after training and tracking training outcomes.
Administering pre-training and post-training assessments.
Preparing annual budgets and travel plans.
Writing training curricula to ensure employees perform in accordance with established standards.
Business Type : Telecommunication
Last Position : Training Officer
Period : June 2016 to November 2019
Job Description :
- Train team members in effective call handling and customer service techniques across multiple communication channels to enhance customer interactions.
- Monitor employee performance by working closely with the QA team to identify strengths and areas for improvement, ensuring high service standards.
- Provide support for various tasks within the Customer Service team, helping to streamline processes and promote a collaborative work environment.
- Coordinate with Lazada Thailand and Shopee Thailand to develop and implement new training programs, fostering skill development and continuous improvement for the team.
Business Type : Telecommunication
Last Position : Customer Service
Period : June 2013 to February 2016
Job Description :
- Provide customer service to clients visiting True Move Shop by assisting with bill payments, answering questions, and ensuring a smooth transaction experience.
- Offer recommendations for promotional changes and actively promote product sales to enhance customer engagement and satisfaction.
- Present a variety of company products to customers, highlighting features and benefits to help them make informed purchasing decisions.
- Deliver after-sales service by addressing any follow-up inquiries and ensuring customers are satisfied with their purchases.
Business Type : Commercial banks
Last Position : Call Verify
Period : November 2011 to June 2012
Job Description :
- Verify the accuracy of loan applications by thoroughly reviewing submitted information and documentation.
- Conduct follow-up calls with applicants to confirm details and clarify any discrepancies in their applications.
- Ensure a smooth process by maintaining clear communication and providing guidance to applicants throughout the verification process.
- Document findings and updates in the system to keep records current and facilitate efficient processing of loan applications.
Business Type : Wholesale
Last Position : Collection
Period : February 2009 to November 2011
Job Description :
- Monitor the debt collection process by regularly reviewing outstanding accounts and identifying clients who need follow-up.
- Engage with clients over the phone in a friendly and respectful manner to encourage them to settle their debts.
- Use effective communication techniques to explain the importance of resolving debts while addressing any concerns or questions they may have.
- Maintain accurate records of all interactions and outcomes to ensure a smooth follow-up process and track progress.
- Strive to build rapport with clients to foster a positive relationship, making it easier for them to discuss their financial situations.
Business Type : Hotel / Resort / Spa / Golf Club
Last Position : Marketing Communication Intern
Period : March 2008 to June 2008
Job Description :
- Developed engaging promotional materials for the organization, ensuring alignment with brand messaging and target audience needs.
- Translated news articles and announcements to make them accessible to a broader audience, maintaining the original intent and tone.
- Wrote informative news articles that highlighted organizational achievements and updates, increasing community awareness and engagement.
- Acted as a speaker at key organizational events, delivering presentations that effectively communicated our mission and initiatives to diverse audiences.
Institute :
- Adidas ThailandPeriod :
- January 2022 to June 2022Course :
- Train The TrainerInstitute :
- Lazada ThailandPeriod :
- April 2020 to June 2020Course :
- Train TheTrainerInstitute :
- Centara Grand Hotels and Resorts at Central WorldPeriod :
- March 2004 to June 2004Course :
- Marketing Communication
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| Languages | Speaking | Listening | Reading | Writing |
|---|---|---|---|---|
| English | Good | Good | Good | Good |
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