รายละเอียดงาน

• 1. Provide technical support for IT products in the areas of Video Conference, Audio & Visual, and VR/AR by assisting the Sales team with product presentations and demonstrations.
• 2. Test new products, repaired products, and ensure product quality before delivery to customers.
• 3. Troubleshoot and resolve product issues via phone or remote tools (e.g., web-based tools, AnyDesk).
• 4. Visit customer sites to inspect or resolve technical issues with systems or devices.
• 5. Coordinate with overseas technical support teams or product manufacturers to resolve complex issues.
• 6. Prepare technical specifications (TOR) for assigned products to support sales and procurement processes.
• 7. Create user manuals for assigned products and systems to ensure proper and efficient usage by customers.
• 8. Design smart meeting room systems, smart classrooms, and other audio-visual solutions based on customer requirements.
• 9. Supervise and manage on-site system installations to ensure compliance with design and quality standards.

รายละเอียดงาน

• 1. Conduct preliminary checks on POS and ERP systems to ensure optimal user efficiency.
• 2. Install and configure IP address thermal printers.
• 3. Provide post-sales support, troubleshoot issues, and offer consultations to users.
• 4. Install Windows and software used within the organization.
• 5. Check and install internet devices and program use in office.