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2568

ประเภทธุรกิจ : คอมพิวเตอร์-ไอที

ตำแหน่งงาน : Project Manager

ระยะเวลา :  กันยายน 2568 ถึง ปัจจุบัน

รายละเอียดงาน :

• Plan the project, define the scope, timeline, resources, and budget in accordance with the organization's strategy.
• Coordinate with the development team, business team, vendors, and stakeholders to ensure the project moves forward smoothly.
• Organize kickoff meetings, weekly meetings, retrospectives, and complete project documentation.
• Monitor progress, analyze risks, and develop mitigation plans.
• Control the quality of deliverables to ensure they meet standards.
• Use tools such as Click up to report on project status.
• Manage vendors and third-party vendors to ensure work is performed according to SLAs.

2567

ตำแหน่งงาน : Assistant Customer Service Manage

ระยะเวลา :  สิงหาคม 2567 ถึง ธันวาคม 2567

รายละเอียดงาน :

1. Monitored technician repair incidents to meet SLA requirements.
2. Prepared repair summary reports based on agreed customer SLAs.
Key Achievement:
1. Successfully reduced repeat repairs and overtime costs through better planning.

2566

ตำแหน่งงาน : Spare Part Management & Service Manager

ระยะเวลา :  กุมภาพันธ์ 2566 ถึง ธันวาคม 2566

รายละเอียดงาน :

1. Forecasted spare part procurement.
2. Controlled spare part disbursement using G-Pro and inventory systems.
3. Managed machine installation, PM, CM, and spare part repairs in the warehouse.
Key Achievements:
1. Successfully lowered monthly spare part procurement costs.
2. Improved stock accuracy and usage planning

2560

ตำแหน่งงาน : System Engineer & CE Leader (Zone South)

ระยะเวลา :  กรกฎาคม 2560 ถึง กุมภาพันธ์ 2565

รายละเอียดงาน :

1. Planned installation, PM, and CM activities to meet SLAs.
2. Designed renewal plans for out-of-warranty R-ATMs.
3. Upgraded hardware/software and resolved technical issues for KBank, BBL, BAY, UOB, TTB, Easy Buy.
4. Managed expense reports and cost control for Southern regional engineers.
Key Achievements:
1. Increased hardware availability from 94.79% (2018) to 97.52% (2019).
2. Reduced hardware incidents from 0.81/week/device to 0.45/week/device.
3. Initiated “Plan Mileage” for proactive spare part replacement.
4. Achieved 0% repeat calls; lowered frequent machine breakdown rate to 0.73%

2555

ตำแหน่งงาน : Advanced Technician Specialist & Incident Management

ระยะเวลา :  มีนาคม 2555 ถึง กรกฎาคม 2560

รายละเอียดงาน :

1. Planned ATM installation and service activities in line with SLA.
2. Upgraded hardware and software systems.
3. Compiled incident logs, created RCA, and improved service KPIs for Krungsri Bank.
Key Achievements:
1. Reduced incident counts from 150/day to 85/day across 6,700 ATMs.
2. Decreased ATM-related customer complaints from 8/week to 2/week

2549

ตำแหน่งงาน : Engineer Supervisor

ระยะเวลา :  มิถุนายน 2549 ถึง สิงหาคม 2554

รายละเอียดงาน :

1. Tested and upgraded hardware/software systems.
2. Resolved hardware incidents for Thanachart Bank & Siam City Bank.
3. Produced RCA and service delivery reports.
Key Achievement:
1. Successfully renewed ATM MA contracts for 333 units for 2 additional years