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2566

ประเภทธุรกิจ : โรงแรม / รีสอร์ท / สปา / สนามกอล์ฟ

ตำแหน่งงาน : Front Operation Supervisor

ระยะเวลา :  มีนาคม 2566 ถึง ปัจจุบัน

รายละเอียดงาน :

 Reservation Planning and Coordination: Manage the scheduling system efficiently to ensure smooth spa
and massage operations that meet standards and customer needs.
 Customer Consultation and Communication: Provide professional consultation and recommend wellness
and beauty massage services. Answer inquiries about programs and packages to build confidence and
maximize customer satisfaction.
 Customer Service and Relationship Building: Welcome and assist customers warmly, monitor service
quality, resolve issues, and build long-term relationships to encourage repeat visits.
 Customer Data Management: Record and update new customer information in the CRM system to support
demand analysis and marketing promotion planning.
 Sales Strategy and Revenue Enhancement: Analyze customer needs and recommend suitable programs
or packages to increase sales during each service visit.
 Coordination and Team Collaboration: Coordinate with branch staff and back-office teams to ensure
smooth operations and accurate customer information flow.
 Complaint Handling and Customer Satisfaction: Manage customer complaints and inquiries to ensure the
highest satisfaction, focusing on a professional service experience.
 Training and Team Development: Train and develop new staff to understand service processes, customer
reception, and service standards.
Highlight Achievements