2023
Business Type : Hotel / Resort / Spa / Golf Club
Last Position : Guest Service Center (Operator)
Period :
March 2023 to Present
Job Description :
• Handle incoming calls, identify guest needs, and coordinate with internal departments and external contacts.
• Deliver professional service to guests, including VIPs by managing requests, inquiries, complaints, and service recovery.
• Respond to guest inquiries via email and chat with clear and timely communication.
• Support daily operations through effective communication, teamwork, and follow-ups.
• Prepare operational reports, guest information, and administrative documents.
• Maintain knowledge of hotel facilities, services, systems, and procedures while continuously developing service skills.