2567
ประเภทธุรกิจ : เงินทุนหลักทรัพย์
ตำแหน่งงาน : Social Media Executive
ระยะเวลา :
ตุลาคม 2567 ถึง ปัจจุบัน
รายละเอียดงาน :
Responsibilities and Duties
1. Providing Information on Loan Products:
• Delivered information about loan products through chat, managing four types of products: car title loans, motorcycle title loans, tractor title loans, and land deed loans.
• Generated new leads, screened customer information, and coordinated with branches to increase loan approval opportunities.
• Collected customer data (name, contact number, and preferences) and verified eligibility to meet company criteria.
2. Follow-Up and Coordination:
• Contacted and screened customers to verify service areas and coordinated with local branches.
• Monitored the contract process between customers and branches to increase the conversion rate of leads into successful contracts, meeting monthly targets.
3. Social Media Management:
• Managed and ensured the quality of the company’s Facebook, Instagram, and TikTok pages.
• Planned and created engaging content to boost audience interaction (Engagement), including scheduling posts to align with customer target group activity times.
• Researched and implemented tools to improve customer chat efficiency, such as integrating chatbots and training the bots to respond effectively using relevant keywords, enhancing overall operational productivity