2567
ประเภทธุรกิจ : เงินทุนหลักทรัพย์
ตำแหน่งงาน : Customer Support Associate
ระยะเวลา :
มิถุนายน 2567 ถึง พฤษภาคม 2569
รายละเอียดงาน :
- Respond to customer queries in a timely and accurate way via incoming calls. email and live chat.
- Follow up on updates to company internal databases, SOPs, policies, and technical information.
- Provide a warm and professional welcome to walk-in customers, address their needs and inquiries effectively.
- Share feature requests and effective workarounds with team members.
- Review and report product malfunction (for example, by testing different scenarios or impersonating users) and collaborate with technical teams for issue resolution.
Addressing the official document request from customers: official statement, certificate wallet balance, and tax invoices.
- Collect customer feedback and share it with our product, marketing, or related teams to enhance our products and services.
- Assist in the training of new customer support representatives.
- In high volume incoming still persists on 45 calls per day or 80 live chats per day / 113% for contribution and moreover, 90% QA score.