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2556

ตำแหน่งงาน : Customer Service Officer

ระยะเวลา :  พฤษภาคม 2556 ถึง ตุลาคม 2560

รายละเอียดงาน :

- Handled daily customer transactions efficientcy . - Collaborated with different teams to ensure that customer needs are met professionally. - Greeting and welcoming multinational customers with a well-groomed, pleasant and dynamic personality customers with a warm smile and dynamic customer service. - Provide basic and accurate information to customers respectfully and politely. - Participate in team building activities. - Advise on mall information. - Work with team to deliver warm and attentive services to customers and go above beyond customers expectation. - Share information about Thailand to foreign customers helping to promote tourism. - Answering phones from customers professionally and responding to customer inquiries and complaints. - Provide feedback on efficiency of the customer service process . - Follow up on customer interactions. - Provided customer service and use good communication skill both Thai and English . - Answering forwarding and screening phone calls politely and a pleasant manner. - Provide exceptional customer service. - Provide special help to customers with special needs and select customers as a first priority. (children, disable persons, elders etc.) - Adhire to all mall rules and regulations . - Prepare and submit reports on daily incidents. - Consistently display professional standards of behaviour and personal presentation. - Go above and beyond to meet customer needs and to ensure that issue are resolved in a diplomatic matter. - Display a great appreciation of cultural diversity and sensitivity towards all customers , including those who may need extra assistance.

2553

ตำแหน่งงาน : Counter Service Officer

ระยะเวลา :  ธันวาคม 2553 ถึง มิถุนายน 2554

รายละเอียดงาน :

- Greet and escort multinational passengers to their tables with a pleasant personality, good appearance and dynamic customer service. - Inform multinational passengers as well as cabin crew members about the day specials with a pleasant manner and professionalism. - Communicate order details to the kitchen staff effectively and correctly. - Provided excellent and impressive flight service for Best Regional Airline passengers and cabin crew members . - Ensure Bangkok Airways lounge area is tidy and presentable with all necessary and material all times. -Responsible for preparation of food and beverages to passengers and crew members in Economy and Business class lounge. -Provide exceptional customer service to passengers and crew members. -Stocking airline with refreshments in every day for serving passengers in the next day. - Cooperate and communicate with all serving and kitchen staff. - Obtain feedback from passengers to improve quality standard of service for ensuring that club lounge experience is extended to all passengers and crew members. - Representing the company image through uniform as a brand ambassador. presentation, grooming excellence and customer service delivery. -Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. - Go above and beyond to meet customer needs and to ensure that issue are resolved in a diplomatic matter. - Display a great appreciation of cultural diversity and sensitivity towards all customers,including those who may need extra assistance.

ตำแหน่งงาน : Student Trainee

ระยะเวลา :  พฤษภาคม 2553 ถึง ตุลาคม 2553

รายละเอียดงาน :

- Assist passengers at check-in counter and boarding gate with a pleasant personality, good appearance and professionalism. - Handling passenger requirements. - Greeting and welcoming passengers and responding to questions at the check-in counter with a warm smile and warm hospitality. - Providing information to passengers. - Assists elderly, disable persons and unaccompanied children in claiming personal belongings and baggage. - Go to the extra mile to engage passengers . - Providing highest level customer service for those traveling by airplane to passengers at the airport. - Displaying the company image through uniform presentation, grooming excellence and customer service delivery as a representative of airline. - Personable ,responsible, motivated team player with positive attitude dedicated to customer satisfaction and contribute to company success. - Display a great appreciation of cultural diversity and sensitivity towards all customers , including those who may need extra assistance.

2549

ประเภทธุรกิจ : โรงแรม / รีสอร์ท / สปา / สนามกอล์ฟ

ตำแหน่งงาน : Student Trainee (Receptionist, Waitress)

ระยะเวลา :  มิถุนายน 2549 ถึง ตุลาคม 2549

รายละเอียดงาน :

-Welcoming guests with a first impression and a warm hospitality to Thai Airways crew members for confirming orders at the restaurant. - Arrange travel and appreciations and prepare vouchers correctly and efficiency . - Approach visitors to the appropriate person and office professionally and a warm smile at the front desk counter. - Provided an outstanding customer service and dining experience that increased customer satisfaction levels. - Deliver checks and collect bill payments correctly. - Ensure reception area is tidy and presentable with all necessary and material. - Provide basic and accurate information in person and via phone politely and a pleasant manner. - Provide assistance to guests such as booking tours, making restaurant reservations ,arranging transportation to provide an excellent quality of customer service. - Share information about Thailand to foreign guests helping to promote tourism. - Greet and welcome guests and Thai Airways crew members with warm smile and warm hospitality. - Assisting guests with check-in counter with a pleasant personality and good appearance as a good representative of company. - Greet and escort guests and tables and making their traveling experience as a comfortable as possible. - Inform guests about the day's specials to guests and Thai Airways crew members. - Collaborate and communicate order details to the kitchen staff properly. - Prepare tables by setting up lines, I silverware and glasses. - Ensure restaurant area is tidy and presentable with all necessary and material. - Monitor visitor access and maintain security awareness. -Share information about Thailand to foreign customers helping to promote tourism . - Display professionalism of company as a front line . - Go above and beyond to meet customer needs and to ensure that issue are resolved in a diplomatic matter. - Display a great appreciation of cultural diversity and sensitivity towards all customers , including those who may need extra assistance. - Interacting with guests , answering their queries and making their traveling experience as a comfortable as a possible. - Dealing with guest issues in a polite and calm manner.