2557
ประเภทธุรกิจ : โรงแรม / รีสอร์ท / สปา / สนามกอล์ฟ
ตำแหน่งงาน : Guest Service Agent
ระยะเวลา :
พฤษภาคม 2557 ถึง เมษายน 2558
รายละเอียดงาน :
-Perform all check-in and check-out tasks -Manage online and phone reservations -Inform customers about payment methods and verify their credit card data -Register guests collecting necessary information (like contact details and exact dates of their stay) -Welcome guests upon their arrival and assign rooms -Provide information about our hotel, available rooms, rates and amenities -Respond to clients’ complaints in a timely and professional manner -Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs -Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests -Upsell additional facilities and services, when appropriate -Maintain updated records of bookings and payments