Job Description

• - Supported and managed assigned business projects across insurance-related services, KYC, lending/leasing, and vehicle inspection, from requirement review and process preparation through handover to operational teams.
• - Supported new project implementation by understanding business requirements, reviewing workflows, and developing practical guidelines and working standards for project execution.
• - Worked with 30+ insurance companies and corporate clients to clarify requirements, investigate issues, coordinate solutions, and ensure processes aligned with agreed requirements and service standards.
• - Identified process gaps and recurring issues through case investigation and root-cause analysis, working with relevant teams to improve workflows and resolve operational issues.
• - Used Power BI dashboards and performance data to monitor SLA, KPI, quality, and operational performance, identify gaps, and support process improvement.
• - Supervised a team of approximately 20 employees across coordination, call center, image/document verification, and insurance/KYC-related functions, ensuring project requirements and quality standards were followed.

Job Description

• - Managed daily operational processes, including document verification and product data management.
• - Verified product pricing and maintained data accuracy within internal systems.
• - Performed User Acceptance Testing (UAT) with the development team before system deployment.
• - Coordinated product information updates and collaborated with internal teams to improve operational efficiency.

Job Description

• - Managed room occupancy schedules and coordinated with relevant departments to ensure smooth guest arrivals and departures.
• - Planned and scheduled housekeeping staff to optimize manpower allocation based on occupancy levels and daily operational requirements.
• - Coordinated group bookings, events, and special functions to ensure seamless operations and exceptional guest experiences.
• - Inspected guest rooms and public areas to maintain cleanliness, quality standards, and operational readiness.
• - Monitored inventory levels of operational supplies and equipment, ensuring adequate stock availability and efficient inventory control.
• - Supervised the store receiving process by verifying incoming goods, checking supporting documentation, and coordinating with suppliers and internal departments.
• - Supported daily operational activities and resolved operational issues promptly to ensure smooth service delivery and high customer satisfaction.