2017
Business Type : Hotel / Resort / Spa / Golf Club
Last Position : Accountint Front And Receptionist
Period :
April 2017 to October 2022
Job Description :
Accountant, Front Office & Receptionist | Hopeland Hotel
- Managed accounting, cashiering, Front Office, and reservation operations, while supporting day-to-day hotel operations and guest services.
Handled guest inquiries, service issues, and operational challenges, coordinating with relevant teams to provide timely solutions and maintain service quality.
- Supported business planning, revenue initiatives, and operational improvements, contributing to a 30% increase in annual revenue and improved guest satisfaction ratings.
- Assisted management with daily operations, reporting, meetings, and administrative coordination, gaining broad exposure to hotel management beyond core accounting responsibilities.
- During the COVID-19 crisis, took on expanded operational responsibilities and adapted quickly to changing government policies and business conditions, supporting business continuity under high-pressure circumstances.