IT Operations · APAC

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : 1 ตำแหน่ง

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตจตุจักร)

เงินเดือน(บาท) : ตามตกลง

วันหยุด : วันเสาร์, วันอาทิตย์

เวลาทำงาน : 07:30 - 16:30

เวลาทำงานอื่น : Core hours are 06:00–15:00 Bangkok time, Monday to Friday. This gives broad coverage of both Australian and Thai business hours and leaves a daily overlap with headquarters in Germany. Core hours may shift where the situation requires — for example w

หน้าที่ความรับผิดชอบ

Service desk & triage: single intake point for all IT requests from Thailand and Australia; classification and prioritisation against a defined priority matrix; independent resolution at 1st and 2nd level, with structured handover to IT Operations Germany where 3rd level is genuinely required.
Security & group standards: implement and enforce the IT security policies, domain and network integration requirements, and tooling decisions issued by IT Operations in Germany. Regional deviations are agreed with headquarters, never decided locally.
Endpoint & identity management: administer user accounts, access rights and licences across the joiner–mover–leaver lifecycle; centrally enrol and manage all regional devices, including encryption, patching and endpoint protection; hold custody of recovery keys and own the documented procedure for hardware replacement.
Hardware governance: build and maintain the APAC asset inventory and establish the regional standard for procurement, imaging, handover, and return of devices.
Local vendors & telephony: manage local IT service providers in Thailand and Australia; operate and document the 3CX telephony setup including Twilio numbers and their local regulatory requirements per country.
Application support: 1st level support on our own claims management platforms; restart and correct individual cases within a documented runbook and a defined permission scope; produce reproducible, reliable bug reports for Product and Engineering in Germany.
Compliance support: supply regional evidence for client and prospect security questionnaires — device compliance, access management, local providers. Ownership of the answers remains with headquarters.

คุณสมบัติ

เพศ : ไม่ระบุ

อายุ(ปี) : ไม่จำกัด

ระดับการศึกษา : ปริญญาตรี - ปริญญาโท

ประสบการณ์(ปี) : 5ปีขึ้นไป

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

Must-have (decisive selection criterion) Three to five years in 1st and 2nd level IT support in an international, English-speaking environment, including a period as the sole or largely autonomous IT presence at a site. Hands-on administration of a cloud identity and device management stack — for example Microsoft 365, Entra ID and Intune, or an equivalent toolset — is mandatory and should be tested at interview; this is not a role that can be learned on the job. Business-fluent English is a hard requirement: all collaboration with Germany and Australia runs in English. Candidates who have only worked in Thai-language environments, or only inside a larger IT team with escalation cover available at all times, will not be considered.
Technical – Administration of a cloud productivity suite (e.g. Microsoft 365): mail, collaboration and file services. – Cloud identity and access management (e.g. Entra ID): user and group administration, multi-factor authentication, licensing, conditional access fundamentals. – Central device management (e.g. Microsoft Intune): enrolment, compliance policies, application deployment, patch and encryption enforcement. – Disk encryption and recovery key management (e.g. BitLocker / TPM), including the correct procedure following a mainboard or device replacement. – Windows client troubleshooting; network fundamentals (VPN, Wi-Fi, DNS / DHCP). Advantageous: VoIP telephony and number provisioning (e.g. 3CX, Twilio), an ITSM ticketing system (e.g. Jira Service Management), scripting for automation, ISO 27001 awareness, SaaS application support.
Ways of working – Comfortable working to a group standard set in Germany — enforces it locally, escalates the exceptions, and does not build parallel local solutions. – Documents rigorously — headquarters only ever sees what has been written down. – Prioritises across two countries and can say “not now” without needing the requester to agree. – Escalates bad news early and directly. Reluctance to report problems upward is the single biggest risk in this role and should be probed explicitly at interview.
Language & personal – Business-fluent English, written and spoken; Thai at native or fluent level. German advantageous but not required. – Entrepreneurial and self-directed — comfortable in a lean local entity backed by a mature German parent, without a support apparatus. – Willing to work the early shift and to flex hours when Australia requires it; available for onboarding in Germany and occasional travel to Australia.

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