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Job Requirment

  • Position:

    Project Manager

    Occupation:

    Others

    Sub Occupation:

    Others

  • Position:

    Project Coordinator

    Occupation:

    Others

    Sub Occupation:

    Others

  • Position:

    Customer Service Officer

    Occupation:

    Hospitality/F-B

    Sub Occupation:

    Management Hotel/Resort/Tourism

Interested business type

  • Computer/ IT
  • Electrical Industry
  • Online media

Job Location

Chonburi (Si Racha)

Latest Salary

35,000 - 50,000 THB

Job Type

Full time

Availability

within 7 days

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2025 - VIA Education

Faculty:Certificate IV
Major:Certificate IV in Leadership and Management
GPA 4.00 - Vocational

2019 - King Mongkut's Institute of Technology Ladkrabang

Faculty:Liberal Arts
Major:English major and Business Administration minor
GPA 3.22 - Bachelor's Degree

Experience/ Internship

September 2025 to June 2026  (9 Month)
  • Last Position:
  • Operations Team Lead - Trust & Safety (Contract)

Job Description

  • Led a team of 15-20 members, providing guidance on daily operations and managing day-to-day tasks to ensure team efficiency - Led team and market huddles to communicate process updates and organizational initiatives and changes - Conducted weekly one-on-one coaching sessions to provide performance feedback, support career development, and help team members achieve productivity, quality, and KPI targets - Collaborated with cross-functional teams to identify market trends, training needs, improve team performance, and address quality and process gaps - Reviewed and approved team leave requests while ensuring compliance with company policies - Managed team utilization and billable hours to meet client requirements and SLA targets, achieving 87% Utilization, 95% Occupancy, and 80% AHT compliance, as well as handled ad-hoc tasks - Managed team attendance for billing purposes and validated overtime (OT) and shift allowance payments with 100% accuracy - Provided insights and data for Weekly Business Reviews (WBR) and published weekly performance reports - Organized and led employee engagement and CSR activities, including monthly town halls
June 2024 to May 2025  (11 Month)
  • Last Position:
  • Administrative Officer

Job Description

  • Acted as the first point of contact for student inquiries and responded to inquiries in person, by phone, and via email - Provided accurate information and support to students regarding enrollment, course information, timetables, and college services and assisted with student orientation programs, including the preparation of materials - Managed and updated student records using eBECAS, ensuring accuracy, confidentiality, and proper maintenance of academic files - Managed and monitored outstanding tuition payments, successfully coordinating payment installations for students experiencing financial difficulties - Coordinated with academic and administrative staff to resolve student concerns efficiently and fostered a positive, supportive environment for students from diverse backgrounds
August 2022 to March 2023  (7 Month)
  • Last Position:
  • Real Time Analyst, Workforce Management (WFM)

Job Description

  • Monitored real-time queues and managed Thai, Indonesian, and Vietnamese call center agents (100 agents) to handle incoming calls, chats, and emails, ensuring service level (SLV) for each interval met or exceeded 80% - Monitored schedule adherence and attendance; provided root cause analysis of SLA deviations, action plan development and problem resolution - Arranged training schedules for inbound teams and optimized daily break time of the agents during high call volume periods - Initiated and managed all WFM communications between centralized and site teams and leadership; produced and analyzed daily reports - Demonstrated strong people management skills by leading real-time performance support, providing timely guidance to agents, and collaborating with team leaders to address behavioral or performance issues constructively
October 2020 to December 2020  (3 Month)
  • Last Position:
  • Customer Service Officer

Job Description

  • Served as the main point of contact between clients and the factory to ensure customer requirements were met - Responded to customer inquiries via email and phone, providing timely and professional support - Handled and resolved customer complaints, ensuring high levels of customer satisfaction - Managed sales activities to achieve the company's monthly sales targets - Updated clients on weekly shipment schedules and coordinated with internal teams to ensure on-time deliveries
February 2020 to April 2020  (2 Month)
  • Last Position:
  • Clearance Representative (Contract)

Job Description

  • Responded to customer inquiries about import customs clearance via email and phone - Prepared and submitted customs-related documents to the Thai Customs Department, ensuring accuracy and timely processing - Coordinated with the Broker, Litigation, and Submission teams to ensure smooth customs clearance and resolve customer clearance issues in a timely manner

Hard Skill

  •  - Microsoft Excel / Beginner
  •  - Microsoft Outlook / Beginner
  •  - Microsoft Teams / Beginner
  •  - Microsoft Word / Beginner
  •  - Google Workspace / Beginner
  •  - Microsoft Loop / Beginner
  •  - Microsoft PowerPoint / Beginner
  •  - Canva / Beginner

Soft Skill

  •  - Problem Solving & Decision Making
  •  - Real-Time Operations & Workforce Optimization
  •  - Root Cause Analysis
  •  - Team Leadership & People Management
  •  - Data Analysis & Reporting
  •  - Cross-functional Collaboration
  •  - Performance Coaching & Development
  •  - KPI & SLA Management
  •  - Stakeholder Management
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