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Job Requirment

  • Position:

    Key Account Management

    Occupation:

    E-commerce

    Sub Occupation:

    Marketplace Operation

Job Location

Bangkok (All)

Latest Salary

30,000 - 35,000 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2019 - Srinakharinwirot University

Faculty:Faculty of Humanities
Major:Language for Careers
GPA 3.54 - Bachelor's Degree

Experience/ Internship

November 2023 to March 2026  (2 Year 4 Month)
  • Last Position:
  • Customer Service (Front of House & All-Rounder)
  • Business Type:
  • Food & Drink Industry

Job Description

  • -Provided customer service in both takeaway and dine-in restaurant environments.
  • - Took orders, processed payments using POS systems, and provided food and beverage recommendations.
  • - Prepared beverages and supported daily restaurant operations.
  • - Coordinated with kitchen and service teams to ensure smooth operations and high customer service standards. - Assisted with staff coordination, onboarding, and training as a senior team member.
December 2022 to October 2023  (11 Month)
  • Last Position:
  • Onboarding Analyst & Vendor Incubation Analyst

Job Description

  • - Managed agent performance in seller onboarding operations, tracking KPIs for activation and completion targets.
  • - Conducted performance analysis and call audits to assess agent quality and improve productivity and service quality.
  • - Provided coaching, training, and real-time support, including process updates and daily issue resolution.
  • - Coordinated with cross-functional teams and incubation BPO Team Leads to support tier-based seller progression and KPI execution, including sales targets and program participation requirements.
December 2021 to September 2022  (9 Month)
  • Last Position:
  • Merchant Support & Incubation Key Account Management

Job Description

  • Merchant Support Analyst (ShopeePay)
  • - Resolved merchant inquiries and complaints via Line Official Account, Facebook Page, and phone calls.
  • - Coordinated with cross-functional teams to identify issues and follow up on solutions.
  • - Prepared daily activity and performance reports.
  • Incubation Key Account Management Analyst (Shopee)
  • - Managed newly onboarded sellers and supported their growth on the platform.
  • - Built strong relationships with sellers and provided guidance on Seller Centre tools, platform features, and promotional campaigns.
  • - Collaborated with sellers to drive sales growth and improve overall seller performance.
January 2021 to October 2021  (9 Month)
  • Last Position:
  • Sales Support & Online Sale Representative

Job Description

  • - Supported the sales team by creating and maintaining vendor accounts in Salesforce.
  • - Contacted and persuaded potential merchants to join the Foodpanda platform, contributing to merchant acquisition targets.
  • - Guided merchants through the onboarding process and collected required documentation for account activation.
  • - Managed merchant onboarding progress and ensured successful store activation and launch.

Hard Skill

  •  - Key Account Management / Beginner
  •  - Data Analysis / Beginner
  •  - Operations Coordination / Beginner
  •  - Microsoft Excel (VLOOKUP, Pivot Table, Reporting) / Beginner
  •  - Seller Onboarding / Beginner
  •  - Problem Solving / Beginner
  •  - Merchant Support / Beginner

Soft Skill

  •  - Cross-functional Collaboration
  •  - Customer Service
  •  - Stakeholder Management
  •  - Presentation Skills

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • English
  • Good
  • Good
  • Good
  • Good

Language Score

English

  • Toeic : 810 Score
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