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Job Requirment

  • Position:

    customer service

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/CRM/Call Center Others

Interested business type

  • Services
  • Telecommunication
  • Consulting

Job Location

Bangkok (Sathon)

Latest Salary

33,000 - 36,000 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Work Upcountry

Yes

Education

2020 - Ramkhamhaeng University

Faculty:Faculty of Humanities
Major:English
GPA 3.21 - Bachelor's Degree

2016 - Satrinakhonsawan school

Faculty:English-Chinese
Major:English-Chinese
GPA 3.28 - Senior High School

Experience/ Internship

April 2024 to May 2025  (1 Year 1 Month)
  • Last Position:
  • Flight and Hotel Advisor

Job Description

  • Managed customer support across chat, calls, and email for flight and hotel bookings - Coordinated with international teams, travel agencies, airlines, and hotel partners to ensure timely issue resolution - Processed booking changes, receipt requests, refund inquiries, and reservation amendments - Investigated and resolved booking-related issues, including incorrect reservations, itinerary changes, and hotel or flight booking corrections
June 2022 to May 2023  (11 Month)
  • Last Position:
  • Integrity Operations Specialist (Content Moderator)

Job Description

  • Reviewed and moderated English and Thai content related to disturbing content such as money mule account trading, harmful or policy-violating content, and other illegal activities, ensuring accurate and consistent policy enforcement - Resolved user-reported issues while ensuring compliance with platform policies and guidelines - Trained AI systems by reviewing, labeling, and analyzing data to enhance model performance and improve user experience
February 2022 to September 2024  (2 Year 7 Month)
  • Last Position:
  • Bilingual Customer Service Representative (Food Delivery Project Contract)

Job Description

  • Responded to customer inquiries via chat, email, and phone while maintaining service quality standards - Coordinated with internal teams and external partners using Toku and Salesforce to support daily operations - Monitored order progress, liaised with riders and restaurant partners, and resolved delivery-related issues - Mentored new hires during onboarding programs - Assisted with reporting and training performance tracking

Hard Skill

  •  - Microsoft Word / Beginner
  •  - Google Suite / Beginner
  •  - Microsoft PowerPoint / Beginner
  •  - Salesforce / Beginner
  •  - Toku / Beginner
  •  - Slack / Beginner
  •  - Microsoft Excel / Beginner
  •  - Canva / Beginner

Soft Skill

  •  - Adaptability to changing guidelines
  •  - Policy compliance under time pressure
  •  - High-volume task accuracy and attention to detail
  •  - Team collaboration in operational workflows
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