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Job Requirment

  • Position:

    Customer Service

    Occupation:

    Insurance

    Sub Occupation:

    Insurance Others

Interested business type

  • Computer/ IT
  • Insurance
  • Online media

Job Location

Bangkok (All)

Latest Salary

25,500 - 32,000 THB

Job Type

Full time

Availability

within 7 days

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2026 - Adamson University

Faculty:Pharmacy
Major:Pharmacy
 - Bachelor's Degree

Experience/ Internship

July 2022 to August 2025  (3 Year 2 Month)
  • Last Position:
  • Trust & Safety Associate

Job Description

  • Managed high-volume case queues and analyzed and reviewed user profiles, audio, videos, and text-based content. Review, classify, and/or remove content according to client guidelines, using specific tools and channels. Investigated complex cases and escalated high-risk issues when required. Collaborated with cross-functional teams to improve quality and efficiency.
September 2020 to June 2022  (1 Year 9 Month)
  • Last Position:
  • International Health Coordinator

Job Description

  • Guided international members through policy coverage, benefits, and service options using a consultative customer-focused approach. Identified client needs and recommended appropriate insurance solutions while ensuring compliance with company policies. Managed consultative sales interactions with an emphasis on long-term client value and customer satisfaction. Supported customer retention by providing clear policy guidance and timely issue resolution.
October 2017 to August 2020  (2 Year 11 Month)
  • Last Position:
  • International Roadside Assistance Coordinator

Job Description

  • Assisted customers with roadside assistance membership services and explained available coverage and support options. Promoted service utilization by identifying customer needs and coordinating appropriate roadside solutions. Built positive client relationships through responsive support and solution-oriented communication. Coordinated with external providers to deliver timely assistance while maintaining service quality standards.
May 2015 to September 2017  (2 Year 4 Month)
  • Last Position:
  • Billing Representative

Job Description

  • Investigated billing discrepancies and resolved documentation issues affecting claim outcomes. Collaborated with internal departments to reduce processing delays and improve resolution accuracy. Ensured compliance with documentation standards and data privacy policies. Balanced productivity KPIs with high attention to detail.

Hard Skill

  •  - Consultative Selling & Client Engagement / Beginner
  •  - Service Recommendation Support / Beginner
  •  - Case Management & Ticketing Systems / Beginner
  •  - Insurance Policy Guidance / Beginner
  •  - CRM Documentation / Beginner
  •  - Cross-Team Collaboration / Beginner
  •  - SLA/KPI Performance Management / Beginner
  •  - Client Engagement & Service Solutions / Beginner
  •  - Customer Support (Phone, Email & Chat) / Beginner
  •  - Customer Relationship Management / Beginner
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