2015
Last Position : Customer Service Officer
Period :
October 2015 to October 2018
Job Description :
-Welcome guests upon arrival and process their check-in and check-out. -Contact the lobby lounge staff to serve a welcome drink to guests. -Record the guests' details and any special requests in the system, and keep the registration card in each room folder corresponding to the room number. -Check the room status with the housekeeping department to ensure a seamless check-in when guests arrive. (Include: request for early check-in and guest arrivals before the designated check-in time). -Create a walk-in booking. -Handle guests' primary complaints, inquiries, requests, and other cases. -Handle callers, both internal and external guests. -Escort and present room facilities and amenities to guests. -Manage payments for daily and monthly visitors. -Provide primary limousine information, such as limousine types and pricing. -Reserve limousines (for night shifts). -Provide information about tourist sites near the hotel.