Customer Success Officer- AI Recruitment Platform

Detail

Work pattern : Full Time

Number of receptions : 1 position

Location : Bangkok(Din Daeng)

Salary (Baht) : 20,000 - 30,000

Holiday : Not specified

Working hours : 09:00 - 18:00

Other work : ตามที่บริษัทต้องการ

Responsible

• Client Onboarding & Product Training - Onboard new enterprise clients from cold calls, industry exhibitions, or networking events, providing product demonstrations and trial environment walkthroughs - Demostrate and train HR teams and hiring managers on how to use Mejob's AI recruitment platform effectively - Ensure clients understand the full value proposition and can independently use the platform
• Customer Success & Retention - Proactively engage with existing clients to understand their hiring needs and ensure they achieve their recruitment goals - Build and maintain strong, long-term relationships with HR managers and business owners - Conduct regular check-ins (online & onsite) to drive product adoption and identify upsell/cross-sell opportunities - Reduce churn by addressing client concerns and demonstrating ongoing value
• Product Feedback & Improvement - Act as the voice of the customer — gather, analyze, and relay client feedback on features, UI/UX, and pricing to the product team - Test new product features, including mobile applications and web platforms, before release - Propose new product features and UI/UX improvements based on client insights - Collaborate with the product team (based in Shenzhen) to prioritize feature development
• Inbound & Outbound Support - Provide inbound customer support via LINE, email, and phone - Assist with basic technical issues and escalate complex problems when necessary - Support client meetings alongside the sales team when required
• Client Advocacy & Case Studies - Identify success stories and convert them into case studies, testimonials, and referrals - Representing Mejob at industry events and networking opportunities

Qualification

Gender : Not specified

Age(Yr) : Unlimited

Education Level : More than Bachelor's Degree

Experience(Yr) : 0 - More than 10

other : New Graduated

More qualification

• - Bachelor's degree in Business, Marketing, HR, Communications, or a related field - At least 1–2 years of experience in customer success, account management, customer support, or B2B client-facing roles - Native-level Thai with excellent communication and presentation skills; business-level English or Chinese (HSK5 or above) to coordinate with internal and external parties - Strong relationship-building and problem-solving abilities - Proactive, self-motivated, and able to work independently in a startup environment - Empathetic and customer-centric mindset — genuinely passionate about helping clients succeed - Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools - Ability to logically explain complex concepts in simple terms

Benefit

• Five-day work week
• Flexible working hours
• Medical insurance
• Performance bonus
• Travel allowance
• Social Security
• By agreement of the company

Interested in applying for this position, please contact

Contact Name : Christine

Contact Phone : 0909126171