Customer Service Representative

Detail

Work pattern : Full Time

Number of receptions : 2 position

Location : Bangkok(Chatuchak)

Salary (Baht) : 20,000 - 22,000

Holiday : Not specified

Working hours : 08:00 - 17:00

Other work : Not specified

Responsible

• Be present in the main Reception area at all times, other than during designated break periods, in order to welcome visitors, students, parents, contractors and visitors
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction
• Maintain customer records by updating account information
• Provide high quality administrative support and assistance, when required, to the Director of Boarding
• Follow up with customers to ensure their needs are met and to encourage repeat business
• Identify and pursue new sales opportunities through outbound calls and follow-up on leads
• Meet and exceed individual and team sales targets
• Provide product recommendations based on customer needs and preferences
• Track and report on sales performance and customer feedback
• Assist and collaborate with the team on internal and external company events
• Complete tasks assigned by the supervisor

Qualification

Gender : Female

Age(Yr) : 25 - 35

Education Level : Bachelor's Degree

Experience(Yr) : 2 - 7

other : Not specified

More qualification

• Must have strong command of both Thai and English (verbal and written)
• Strong communication skills and have Customer service mindset, be polite and professional when communicating with clients who may be demanding or upset
• Attention to detail & Problem-Solving Skills are must
• Basic computer skills such as Google workspace, Canva, Microsoft Office, CRM Software
• Previous experience in Customer Service and Sales Department
• Ability to multitask and prioritize effectively
• Be positive, engaging and welcoming to all visitors to the school
• Be flexible in their approach to work and enjoy working as part of a team and closely with the Supervisor
• Excellent organizational skills and Service mind
• Ability to deal tactfully and confidently with telephone callers and visitors.
• Flexible to work as shift (ex. Sat-Sun shift)

Benefit

• Five-day work week
• Medical insurance
• Overtime pay
• Social Security

Interested in applying for this position, please contact

Contact Name : Ploy

Contact Phone : 029542168